Privacy Policy
At Idea London, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our startup intelligence platform.
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Information We Collect
Personal Information
When you register for our platform or contact us, we may collect:
- Name and contact details (email address, phone number)
- Professional information (company, job title, industry)
- Account credentials and preferences
- Communication records and correspondence
Usage Information
We automatically collect certain information when you use our platform:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our platform
- Search queries and interactions with our database
- Referral sources and navigation patterns
Technical Information
To provide our startup intelligence services, we collect:
- Log files and server data
- Performance metrics and analytics
- Error reports and diagnostic information
- API usage and integration data
How We Use Your Data
Platform Services
We use your information to:
- Provide access to our startup intelligence platform
- Deliver personalised startup and investment data
- Generate reports and analytics dashboards
- Maintain and improve our database accuracy
- Process your requests and respond to enquiries
Communication and Marketing
With your consent, we may use your information to:
- Send newsletters and industry updates
- Notify you about new features and services
- Invite you to events and webinars
- Provide customer support and technical assistance
Legal and Compliance
We may process your data to:
- Comply with legal obligations and regulations
- Protect our rights and prevent fraud
- Enforce our terms of service
- Respond to legal requests and court orders
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Cloud hosting and data storage services
- Payment processing and billing
- Email delivery and marketing automation
- Analytics and performance monitoring
- Customer support and technical services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Respond to government requests or regulatory enquiries
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
Access and Portability
- Right to Access: Request a copy of your personal data we hold
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Information: Understand how your data is processed
Correction and Deletion
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
Control and Objection
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for processing activities
- Right to Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact our Data Protection Officer using the details provided below.
Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for data storage
- Regular security audits and penetration testing
- Multi-factor authentication for admin access
Operational Security
- Access controls and role-based permissions
- Regular staff training on data protection
- Incident response and breach notification procedures
- Secure data backup and recovery systems
Physical Security
- Secure data centres with 24/7 monitoring
- Biometric access controls and surveillance
- Environmental controls and redundancy systems
- Secure disposal of hardware and storage media
International Data Transfers
As a UK-based company, we primarily store and process your data within the United Kingdom. However, some of our service providers may be located in other countries, including the United States and European Union.
When we transfer your data internationally, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with strict security requirements
- Regular compliance audits and monitoring
- Adequacy decisions for transfers to approved countries
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy:
Account Data
- Active accounts: Data retained while account is active
- Closed accounts: Data deleted within 30 days of closure
- Backup systems: Data purged within 90 days
Legal Requirements
- Financial records: 7 years (UK tax requirements)
- Communication records: 2 years (business purposes)
- Marketing data: Until consent is withdrawn
Analytics Data
- Aggregated analytics: Retained indefinitely (anonymised)
- Individual usage data: 24 months
- Log files: 12 months
Contact Our Data Protection Team
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
Data Protection Officer
Sarah Mitchell
privacy@idea-london.co.uk
+44 20 7946 0958
Business Address
Idea London Ltd
123 Tech Street
London EC2A 4BX
United Kingdom
Response Time: We aim to respond to all privacy-related enquiries within 5 working days. For urgent matters, please mark your email as “URGENT – Data Protection Request”.
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